• Permanent
  • England, Redhill
  • ASAP
  • £22000 – £25000 per annum

We have an exciting opportunity for an IT Support Technician looking to join a busy and growing team. We are a long-established IT support company, and you would be working alongside our friendly team of Technicians.

The successful candidate will provide 1st Line support to a broad mix of clients in and around Surrey. Joining our company will allow you to learn new technologies in a relaxed but professional environment. Our office is based in an incredible serviced building just outside of Redhill. Some of our clients are here in our building, and some are off-site.

You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.

Example of responsibilities:

  • Handling and logging client IT queries via telephone and email remotely.
  • Update clients on the progress of their query when first-contact resolution is not possible
  • Assist with client projects such as data and email migration
  • Resolve software issues
  • Desktop and laptop fixes
  • Troubleshooting Windows 10 & 11, Mac OS
  • Managing active directory and group policy
  • Travelling to client sites when required
  • Experience with networks (LAN, WAN) and patch management
  • Knowledge of security systems (e.g. anti-virus, firewalls, intrusion detection systems)

The ideal candidate must have:

  • Outstanding telephone customer support experience
  • Excellent Communication Skills
  • Keen attitude to learn
  • One or more years of experience in an IT Support role
  • A passion for IT and Technology
  • A full UK driving license

Technical skills required:

  • Knowledge and experience with Microsoft 365
  • Experience with Windows Server and Windows client operating systems
  • Networking, including configuring Routers, managed switches, TCPIP protocols
  • Familiarity with hardware of Servers, desktops, and laptops

Benefits:

  • Onsite free parking
  • Relaxed and friendly working environment
  • Aesthetic office location
  • Cycle to Work Scheme
  • Birthday and Christmas vouchers
  • 20 days annual leave + bank holidays
  • Annual leave loyalty scheme

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.


Apply now via e-mail