• Permanent
  • England, Epsom
  • ASAP
  • Up to £35500 per annum

Front Line – Repair Support Technician

  • Permanent
  • Near Epsom (due to location own transport is beneficial)
  • Circa £35,500K + Performance Bonus
  • Generous benefits package (Car scheme, pension contribution, discounted gym membership, subsidised canteen onsite, 25 days holiday + Bank holidays)

Are you an experienced vehicle technician looking to get out of the workshop? Still want to utilise your skills and experience but without getting your hands dirty? We have a fantastic opportunity for a Front-Line Repair Technician to support the dealer network repair vehicles and help ingrain a Fix-it-Right Mentality.

The opportunity
Our client, a global automotive company based near Epsom, Surrey is looking for a Front-Line Repair Technician. This role would be suitable for somebody who would like to step away from tools and move into and progress within a corporate environment – Head Office. You will be working within Product Quality & Service Support to assist the network, and the relevant authorities with technical advice, reporting technical issues, and resolving any ongoing technical cases – mainly diagnostic fault finding to repair vehicles. Ideally, you will have a strong technical background, diagnostic or master diagnostic technician level.

Responsibilities
*You’ll be in direct communication with our network’s technicians and after sales personnel, supporting them to resolve ongoing technical cases using the Fix It Right mentality.
*Supporting new model launches by working closely with the manufacturing plants to provide Early Detection and Early Resolution of technical issues.
*Providing repair support to customers and 3rd parties via our technical hotline.
*Identify new trends in vehicle repairs and warranty concerns to support our Product Quality team.
*Inspecting vehicles at dealers to fully understand the root cause of an issue.
*Supporting internal departments in relation to technical issues.
*Developing best practice initiatives that allow the network’s technicians to perform Fix-It-Right to an ever-higher standard.

Your key skills will include:
*Confident in communicating with our customers and internal stakeholders.
*Recognised motor vehicle qualifications.
*Experience working at a high level of motor vehicle technical support.
*Customer handling skills

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now via e-mail