• Permanent
  • England, Epsom
  • ASAP
  • Up to £40000 per annum

Customer & Network Support, Localisation Account Supervisor – Permanent – £40k

Our client, a global automotive company based near Epsom is looking for a Fleet Localisation Account Manager to join their Customer & Network Support department.

Role in a nutshell: Broker Team Supervisor overseeing all administrative tasks and customer support undertaken by Account Managers. Ownership of Localisation performance reporting inclusive of network SLAs and internal stakeholder reporting. Relationship Management of key Brokers and network partners carrying out regular performance reviews.

The successful candidate will be responsible for the following:

*Management and development of team members.
*Coach and motivate team members and outline developmental opportunities.
*Manage and coordinate the refinement of processes and service levels to support the department
*Manage Fleet/C&NS relationship with commercial and network partners to ensure excellent customer service levels are delivered
*Manage internal relationships to ensure department service levels are delivered effectively and accurately.
*Support and influence the key reporting metrics to be shared internally and with network partners to measure sales performance and customer service levels
*Manage relationship with CH&L team to ensure the departments priorities and service levels are understood and supported.

The successful candidate will have the following skills/experience:

*Demonstrable initiative and strategic thinking
*Creative thinker with evidence of implementing new ways of working
*Strong commercial awareness
*Excellent written and verbal skills with the ability to influence different audiences
*Relationship/Account Management experience
*Customer centric with an ability to use data to seek process improvements and highlight challenges
*Qualified to GCSE level and above. Preferably A Level
*A creative personality always seeking ways to improve processes
*An understanding of the fleet industry and broker markets is highly desirable

Interested? Please forward a copy of you CV to chloe.fleming@tlpco.com

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now via e-mail