Networking and Infrastructure

• Contract
• Slough
• ASAP
• 12 Months
• VMWare, Symantec Backup, Microsoft Server 2008, CCNA
• £24000 – £30000 per annum

The Client:
Our Client is one of the UK's leading independent freight forwarders and are looking for an IT Support Technician to join their Technical Services Team based in Slough.

The Role:
Responsibilities include the implementation and support of VMware 4.0, Microsoft Active Directory, Microsoft 2008 Server R2, Microsoft Systems Centre, HP Server hardware and Symantec Backup Exec. In addition, Cisco CCNA would be desirable, although this is not essential.

The role will also include 1st and 2nd line work assignments and overflow support for the company Helpdesk.

The Candidate:
Must have proven background with the above skills, the successful candidate must be able to hit the ground running, be a good team player with good communication skills, have a flexible approach to work and be able to develop effective customer relationships, internally and externally.

The Salary:
c£25,000 dependent on experience.

This position is for a 12 month Fixed Term Contract.

TLP Consultancy Ltd is acting as an Employment Business in relation to this vacancy.

• Permanent
• Crawley
• ASAP
• video conferencing AV
• £25000 – £35000 per annum + Plus Benefits

Video Conferencing Support – based in Crawley within a global organisation

A great company with an excellent heritage; they have some pretty ambitious growth plans and need somebody with a wide skill set who can offer Video Conferencing Support. The position with be managed locally but will be part of a team based in the US.

Job Duties:
* Manage video conferencing activity through building calls, testing connectivity, and maintaining call integrity on the network bridges using gatekeeper and bridge manager software.
* Managing requests and incidents from customers,
* Ensuring customer's SLA's are met
* Configuration and administration of audio visual systems
* Maintenance & Intervention with special knowledge on video conferencing environment
* They will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value
* Escalate technical issues to vendor and be the point of contact for engineers on site visits
* Participate in developing guidelines and procedures, and maintain documentation for video networks
* Develop, Improve, Maintain and Implement the video communication network
* Manage local vendor relationships and contracts
* Perform other duties as required

Technical Requirements:
* Experience working with video conferencing endpoints and infrastructure products (Polycom, Tandberg)
* Experience in the installation, the configuration and the resolution of audio visual and conferencing issues
* Working knowledge of LAN/WAN networks
* Knowledge of AV technology, equipment and industry standards
* Experience trouble shooting AV equipment and overseeing routine maintenance
* Basic Knowledge in the integration of voice and video in a Microsoft unified communication environment
* Stay current with rapidly changing technology and apply it to business needs

Required Skills and Abilities:
* Strong analytical and problem-solving skills
* Effectively prioritize, manage, and complete assigned tasks with minimal supervision
* Ability to work independently to accomplish goals and objectives.
* Available to work flexible hours
* Strong verbal and written communication skills
* Must be able to work effectively as part of a global team and foster team cooperation
* Ability to liaise directly with senior level customer personnel and manage customer expectations correctly
* Experience in a global environment is preferred
* Able to travel internally and internationally.

We're looking for an enthusiastic, outgoing person who would like to work in a support type role. Interviews are taking place right now, so if you would like to be considered for this role then please forward your CV today.
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

• Permanent
• Much Hadham
• ASAP
• 3rd Line Support, Microsoft Small Business Server, Sharepoint, Exchange, Networking
• £35000 – £40000 per annum

The Company:

Our Client was founded in 2008 originally for the provision of IT contract services to the enterprise market throughout the UK. Since then, the company has expanded by offering medium-sized businesses the IT strategies, ideas and technologies available to large enterprises but at an affordable price. This is due to the unique way in which the company is structured.
The company has designed and managed IT solutions for a range of clients including small 10 user companies to large enterprises. These have notably included the RSPCA and Astrium, Europe's largest space company.

The Role:

Our Client is currently looking to recruit an IT support engineer to assist with the on-going support and consultancy services they provide to their clients who are primarily based along the M11 corridor. Ideally, we are looking for applicants who meet the following criteria:

The Candidate:

- Extensive experience with Microsoft Small Business Server 2003/2008/2011
- Good overall knowledge of Microsoft Server, Microsoft SharePoint and Exchange. Ranging from 2003 versions to the latest.
- Good networking knowledge – switch configuration, router configuration, wireless. Ideally with DrayTek and HP networking equipment.
- Good knowledge of Microsoft OSs.
- Good interpersonal and client care skills to ensure clients receive a good service and soft sell other solutions etc.
- Must be willing to carry out tasks that range from 1st to 3rd line however this role would mainly be a senior support role.
- Microsoft SQL knowledge would be advantageous.
- Microsoft Certifications would be advantageous.
- Experience with Sophos AV would be good.
- Essentially must have a full UK driving license and car.

The Salary:

£35,000 – £40,000
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

• Permanent
• Woking
• ASAP
• TCP/IP, RDBMS, MCP, CCNA, networking infrastructure, IT Support
• £27000 – £37000 per annum + Benefits

Company Description
Technical Support Engineer: Our Client works in partnership with their customers to reduce IT complexity, protect and manage assets and enable IT organisations to provide a high level of service to their business. As Industry Leaders, our Client's employees and partners strive to be the most proactive in the industry as they implement their customer focus strategy. That customer focus strategy is driven by the following core values: innovation, accountability, teamwork and trust. Thousands of customers worldwide actively use our Client's proven solutions for systems life cycle management, endpoint security management, and IT service management.
Job Description
Language requirements:
Bilingual (Spoken and written fluency in English and German.)
Provides technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Serves as primary support liaison between company and customer providing quality technical support.

As a Technical Engineer you are expected to pro-actively assist the Team in driving key initiatives and ensuring the long-term success of customers and the company. You may be required to represent the team in a number of other functional areas within the company.

ESSENTIAL FUNCTIONS
% of Time
Description of Duty
80%
Resolve clients' questions or problems at customer sites in the areas of system configurations/setup, product functionality and bugs/enhancements
Responsible for identifying and documenting product defects, RFI's and ERs for review and validation
Serve as primary support liaison between company and customer
Keep customer informed of how and when problems are resolved
Involved in any additional follow up, testing and troubleshooting
Maintain a high level of customer satisfaction which is measured on a regular basis
20%
Develop and share knowledge about the software
Write knowledge base articles and white papers to address common customer questions and issues
Represent the team in a number of other functional areas within the company (i.e. user groups, site visits, training)

QUALIFICATIONS AND EXPERIENCE
* A Bachelor's degree in Computer Science, Engineering or equivalent or demonstrated skills and/or related experience
* Relevant experience with an emphasis on customer service

Desired Skills & Experience
Takes account of the needs of the customer, how to satisfy them and demonstrates responsiveness and ownership.
Team player. Promotes a spirit of cooperation and teamwork.
Excellent interpersonal and communications skills. Excellent time management, decision making, prioritisation and organisation skills
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions, isolating the root cause.

DESIRABLE TECHNICAL BACKGROUND
Thorough knowledge of all Microsoft Windows operating systems and server platforms.
Thorough knowledge of networking protocols (TCP/IP), networking infrastructure, switching, routing and VPN technologies.
Working knowledge of antivirus and firewall solutions.
Working knowledge of Relational Database (RDBMS) technology with specific administration ability in Microsoft SQL (2000/2005) and/or Oracle (9i/10g/11g).
Working knowledge of Unix, Sun Solaris, Linux, and/or Macintosh operating systems.
Good understanding of PC imaging and OS Migration technologies, Sysprep, “Wake on LAN” and “Pre Execution Environment” (PXE).
Candidates who also hold any of the following qualifications will be preferred but these are not essential.
Microsoft® Certified Professional (MCP, MCSA, MCSE or MCDBA)
CompTIA® Network+
Cisco® network associate certification (CCNA)
Oracle® Database Administrator – Certified Associate (OCA)
Red Hat® Certified Engineer (RHCE)
VMware® Certified Professional (VCP)

Salary: £27,000 – £37,000 depending on relevant experience
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

• Permanent
• Crawley
• ASAP
• video conferencing AV
• £25000 – £35000 per annum + Plus Benefits

AV/Video Support Specialist – based in Crawley within a global organisation

A great company with an excellent heritage; they have some pretty ambitious growth plans and need somebody with a wide skill set who can offer AV/Video conferencing Support. The position with be managed locally but will be part of a team based in the US.

Job Duties:
* Manage video conferencing activity through building calls, testing connectivity, and maintaining call integrity on the network bridges using gatekeeper and bridge manager software.
* Managing requests and incidents from customers,
* Ensuring customer's SLA's are met
* Configuration and administration of audio visual systems
* Maintenance & Intervention with special knowledge on videoconferencing environment
* They will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value
* Escalate technical issues to vendor and be the point of contact for engineers on site visits
* Participate in developing guidelines and procedures, and maintain documentation for video networks
* Develop, Improve, Maintain and Implement the video communication network
* Manage local vendor relationships and contracts
* Perform other duties as required

Technical Requirements:
* Experience working with video conferencing endpoints and infrastructure products (Polycom, Tandberg)
* Experience in the installation, the configuration and the resolution of audio visual and conferencing issues
* Working knowledge of LAN/WAN networks
* Knowledge of AV technology, equipment and industry standards
* Experience trouble shooting AV equipment and overseeing routine maintenance
* Basic Knowledge in the integration of voice and video in a Microsoft unified communication environment
* Stay current with rapidly changing technology and apply it to business needs

Required Skills and Abilities:
* Strong analytical and problem-solving skills
* Effectively prioritize, manage, and complete assigned tasks with minimal supervision
* Ability to work independently to accomplish goals and objectives.
* Available to work flexible hours
* Strong verbal and written communication skills
* Must be able to work effectively as part of a global team and foster team cooperation
* Ability to liaise directly with senior level customer personnel and manage customer expectations correctly
* Experience in a global environment is preferred
* Able to travel internally and internationally.

We're looking for an enthusiastic, outgoing person who would like to work in a support type role. Interviews are taking place right now, so if you would like to be considered for this role then please forward your CV today.
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.