- England, London
- 1st/2nd line support engineer
- £50000 – £60000 per annum + bonus and benefits
My client has over 50 years experience operating in the private equity space supporting and scaling businesses in financial services, healthcare, technology, consumer and business services.
Reporting to the Technical Support Manager, the successful candidate will be based in their London office with one other support person supporting 40 users. You will be used to working in a fast-paced, high pressure environment and be service oriented and fully familiar with VIP support.
Specific Responsibilities include:
Manage, prioritise, and respond to onsite and remote user support requests, on and off hours. Provide status and feedback to users and the IT staff on issues and resolutions.
Help identify repetitive issues and work towards a permanent solution.
Administer and configure Windows computers, smartphones, tablets, IP phones and other productivity enhancing hardware.
Help maintain accurate and current system documentation and equipment inventory.
Take a proactive approach to the application of technology to improve services and productivity.
Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications
Participate in out of hours support as required
You will have:
Excellent communication and user facing skills
3+ years support experience
Advanced technical knowledge of Microsoft desktop OS and Office applications
Experience supporting a Microsoft environment utilizing the Windows, Office, and Windows Server technologies.
Experience with Microsoft Active Directory, group policies, user profiles within Windows, imaging software, and file/security permissions.
Experience with desktop firewall and Anti-Virus/Malware technologies
Understanding of LAN, WAN & voice network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN.
Ability to support a varied mix of end user software, database applications and SaaS solutions.
Comfortable working in data centers, office relocations, and server room build outs.
Experience administering and supporting mobile platforms, including AirWatch and various iOS devices.
Support of telecommunications and video conferencing technology, with knowledge of IP telephony – experience with Cisco UC systems a plus.
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Apply now via e-mail