• Permanent
  • England, London
  • ASAP
  • VIP White Glove Exec Support
  • £60000 – £70000 per annum + plus bonus & benefits

My client is a long established Private Equity business and a leader across a range of sectors with offices in the US and the UK.

The successful candidate will join a small London IT team which forms part of a wider global IT support team where you will be delivering front-line support to a small London user base of circa 40 employees.

You will have responsibility for the following:

The highest level customer service and technical support for the business, fielding incoming requests.
Supporting & assisting the desktop engineering manager with the maintenance of desktop related applications.
Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
Configuration of desktop system deployments, imaging, asset management and security of the desktop environment.
Configuration of mobile devices, printers, headsets.
Video Conference – support, troubleshooting and monitoring of VC meetings.
Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.

You will have an exceptional track record in VIP/White glove support with extensive experience of the following:
Microsoft OS (Windows 7/10) Microsoft Office Suites (2013/2016 Office 365).
Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and enterprise backup technology.
Experience with enterprise security products, such as anti-virus, SSO, data-loss prevention and encryption software.
Develop and document procedures for routine operations including troubleshooting, support, and product administration.
Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience
Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware.
Some experience in the support of network communication protocols, especially TCPIP and WAN communications.

Your background and experience will encompass much of the following:
VIP/White Glove support
3-5years of equivalent related work experience.
Degree and/or technical certification a plus.
Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
Financial or legal industry experience preferred but not necessary

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.


Apply now via e-mail