Multimedia and Connected Car Coordinator – Application deadline 15th November

  • £33,000
  • 18-month contract
  • Near Epsom, Surrey (location is most easily reached by own transport)
  • Hybrid working (3 days a week in the office)
  • Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner.  This role will be employed by TLP (secondment to Toyota (GB) PLC)

We have an exciting opportunity for a Multimedia and Connected Car Coordinator – this role is an 18-month contract.  You will be handling Customer and Centre network enquiries, relating to in-car multimedia and connected car, to resolution or escalation where necessary.

This role sits within C&NS – their purpose is to provide first class customer support to customers, the network and Toyota Motor Europe, driven by customer requirements and business direction.

What you’ll be doing:

  • Responsible for handling customer and Centre network enquiries, which relate to multimedia and connected car.
  • Customer enquiries are generated via our case management system ‘Compass’. These enquiries could be created via the national website for both Toyota and Lexus, or via the smartphone application for each brand. Using your expertise and customer first mindset, you may be required to speak directly with our customers on the phone.
  • Managing cases, you will be responsible for helping customers and the network by answering their multimedia and connected car technology enquiries, whilst following Toyota practices.
  • You will need to be a sympathetic individual with a good knowledge of customer needs and a good understanding of the latest-in car multimedia and connected car technology.
  • You will provide regular feedback to your line manager and the Product Quality team, highlighting any trending or emerging issues, in order for escalation to Toyota Motor Europe (TME).
  • You will provide regular support to the Centre network and the wider business, highlighting any training needs in order to deliver the customer experience and drive continuous improvement.
  • Training and support will be provided to attain a high degree of specialized knowledge which is required on multiple systems used to facilitate in-car multimedia and connected car support.
  • You will influence and make recommendations around customer journey improvements, seeking customer feedback at all times

What you’ll get to own:

  • The main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
  • Responsible for escalating any in-car multimedia and connected car issues.
  • Sharing your knowledge within the wider team.

Skills and Behaviours:

  • A track record of providing excellent customer service.
  • A great knowledge of in-car multimedia and connected car technology.
  • Excellent written and customer service skills, with an inclusive mindset.
  • Confident with a customer first approach.
  • Attention to detail and process driven.
  • High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
  • Systems and web aptitude.
  • Ability to multi-task and prioritise activities, often under pressure.
  • A genuine interest in expanding on your own excellent knowledge. 

Desirable

  • Educated to A Level or above.

 

To apply for this job email your details to TLPresourcing@tlpco.com.