• £55,000 plus benefits
  • Fixed Term (End of October)
  • Near Epsom, Surrey (location is most easily reached by own transport)
  • Hybrid working (3 days a week in the office)
  • ASAP start

Role in a nutshell:  Develop Used Vehicle ‘Approved’ programmes for Toyota & Lexus, growing used retail sales and creating loyal customers in the process:

  • TGB – define and refine Approved Used programmes, working with Marketing & Communications to create meaningful & deliverable customer promise and operational delivery and communication
  • Network – act as champion for Used vehicle network standards, driving sales through delivery of enhanced customer promise and work with relevant internal teams to support network training and ensure/audit network delivery of standards and sale targets.
  • Customer – enhance the customer experience through an enhanced customer promise brought to life through the used website (UVL)
  • Brand – increase Toyota/Lexus brand purchase consideration for used cars, working with Marketing to communicate benefits of Toyota/Lexus Approved Used vehicles.

What you’ll be doing:

Delivering growth in Franchise network sales of Used Vehicles, via development of network programmes, standards, reporting and targets by:

  • Leading the development and communication of the ‘Approved Used’ customer promise and standards programmes
  • Driving the Used purchase customer experience from both the UVL and network perspective, monitor performance using CRS reporting and providing insight and suggestions for improvement opportunities
  • Management of Specialist, Used vehicle Online retail to develop Direct sales proposition and provide direction/strategy for the customer journey through the UVL
  • Work with the Academy developing the used training curricula – build upon 2024 Used Vehicle Experience Programme with the development of a manager training programme
  • Input into/localization of TME TSM Toolboxes
  • Working with Marketing, provide performance insight to support marketing campaigns, both brand and tactical, providing supporting research briefs where necessary
  • Determining appropriate measurement and audit processes to ensure customer promise and approved used Standards are delivered by the network as we move to “Benchmarks” in 2025
  • Managing the development and performance of network sales targets, working with the TCO and Operational teams to ensure targets drive required overall performance yet provide a fair & level playing field for network partners.
  • Working with Value Chain & 1T stakeholders, establish/develop opportunities for the sale of VLV products as part of Approved Used – Service Plans, Insurance, Accessories etc.
  • Work with TFS, TIS and Kinto to develop finance solutions to increase finance penetration and “assets under control” with a seamless customer and network approach.
  • Designing reporting needs alongside IS and Marketing to ensure we can deliver full visibility of network performance, issues and opportunities.

What you will get to own:

  • Management of Used Vehicle online retail specialist
  • Network Used Vehicle Target design
  • ‘Approved Used’ meaning, customer promise, delivery and audit
  • Network training development and TSM/Curriculum localisation and input
  • Used purchase customer experience improvements
  • Used Franchise Fee performance monitoring, support and enhancement
  • Used Commercial Committee

Skills, Behaviours and Experience:

Essential

  • Have strong commercial acumen demonstrated at an operational level
  • Networking and relationship management skills
  • Analytical skills to interpret sales data, market data and profitability
  • Self-starter used to identifying innovative opportunities and bringing them to life
  • Capable of operating independently (with oversight) within set objectives/requirements
  • Excellent attention to detail
  • Desire to continuously improve, adapt and change with the market

Desirable

  • Understanding of the wider used vehicle market
  • Further Education in relevant field
  • Reporting design experience – Excel, PowerBI

To apply for this job email your details to tlpresourcing@tlpco.com.