£40,000 - £42,000 - Are you a proactive communicator? Do you have a creative personality always seeking ways to improve processes? Do you enjoy talking to stakeholders? If so, we have a great role for you at a global automotive organisation, voted one of the Sunday Times Top 100 Companies to work for in the UK, and we want to hear from you today!

  • £40,000 – £42,000
  • Permanent
  • Near Epsom, Surrey (location is most easily reached by own transport) 
  • Hybrid working (3 days a week in the office) 
  • ASAP start 
  • Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) 

Are you a proactive communicator? Do you have a creative personality always seeking ways to improve processes? Do you enjoy talking to stakeholders? If so, we have a great role for you at a global automotive organisation, voted one of the Sunday Times Top 100 Companies to work for in the UK, and we want to hear from you today! 

Lead the Evolution of Fleet Services! We are excited to present you with this new and exciting role to join a fast-growing Fleet team to provide first-class support to our customers and network, driven by their needs and the business direction.

Role in a nutshell: Broker Team Supervisor overseeing all administrative tasks and customer support undertaken by Account Managers. Ownership of Localisation performance reporting inclusive of network SLAs and internal stakeholder reporting. Relationship Management of key Brokers and network partners carrying out regular performance reviews.  

Responsibilities  

  • Responsible for the management and development of your team members. Coach and motivate them while outlining developmental opportunities.
  • Manage and coordinate the refinement of processes and service levels to support the department.
  • Maintain and enhance the Fleet relationship with commercial and network partners to ensure excellent customer service levels.
  • Manage internal relationships to ensure departmental service levels are delivered effectively and accurately.
  • Support and influence key reporting metrics to be shared internally and with network partners, measuring sales performance and customer service levels.
  • Work closely with the other teams to understand and support departmental priorities and service levels.

Qualifications and Experience You’ll Need: 

Essential   

  • Demonstrable initiative and strategic thinking
  • Creative thinker with evidence of implementing new ways of working
  • Strong commercial awareness
  • Excellent written and verbal communication skills
  • Relationship/Account Management experience
  • Customer-centric approach with an ability to use data to seek process improvements and highlight challenges
  • Confident and self-motivated to strive for results
  • Qualified to GCSE level and above (Preferably A-Level)

Desirable:

  • Understanding of the fleet industry and broker markets
  • Ability to use coaching skills to support and develop team members

To apply for this job email your details to tlpresourcing@tlpco.com.