• Salary – Grade 5 equivalent  
  • Hybrid working (3 days per week in the office) 
  • Permanent 
  • ASAP start 
  • Near Epsom, Surrey (due to location own transport is beneficial) 
  • Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) 

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner.  This role will be employed by TLP (secondment to Toyota (GB) PLC) 

You will be responsible for building great relationships with Fleet, CH&L businesses, internal and external stakeholders to deliver outstanding specialist aftersales service to our Fleet customers.  

 

Key responsibilities:  

  • Empowered to deliver a range of services and support requirements to customers and business partners – all with a view to ensure customer satisfaction, brand awareness, loyalty and advocacy.   
  • Reporting into the Fleet Technical Supervisor you will be coordinating, often with other key TGB departments and third-party stakeholders, to ensure satisfactory provision of services needed to resolve customer issues. All delivered with a focused ‘Fleet Mindset’.  
  • Communicating with customers, fleet business partners, leasing and contract hire companies, end user drivers and Centre network when head office support or intervention might be required  
  • Implementing corrective measures when things go wrong.  This could relate to network service levels, parts or tooling delays, vehicles off road for extended periods.  
  • Assisting the Fleet Technical Supervisor with repair, claim or vehicle usage pattern studies, Campaign coordination or other data analysis to inform effective decision making and customer solutions.  
  • Feed into Product Quality and VOC reporting teams by identifying emerging customer and technical concerns relating to product and services. 
  • Providing concentrated ‘concierge style’ additional support to ‘intensive care’ fleet customers – where commercial operations are being severely impacted by specific product or service level concerns.   

 

Skills & Experience:  

  • Experience in a customer facing environment  
  • Confident with a customer first approach  
  • Commercial mindset and sound understanding of aftersales operations and process   
  • Attention to detail and process driven  
  • Strong communication skills written and verbal with an inclusive mindset  
  • High levels of curiosity and challenge to understand process and propose efficiencies.  
  • Systems and web aptitude 
  • Ability to multi-task and prioritise activities, often under pressure.  
  • A basic knowledge of vehicle anatomy is advantageous, but an engineering background is not required.  

To apply for this job email your details to tlpresourcing@tlpco.com.